Customer Experience Coordinator

About the role

As a Customer Experience Coordinator at Solmax, you will manage the full order lifecycle for EMEA customers, ensuring accurate processing in dual ERP systems and delivering a high level of service across a wide geographic market.

Key responsibilities

• Generate and maintain sales orders in SAP and Microsoft Dynamics.
• Communicate customer requirements to planning, sales, and logistics teams.
• Track orders through production, providing timely updates on availability, loading, and delivery dates.
• Handle payment follow‑up, credit requests, and financial release of orders.
• Resolve customer complaints, issue credit notes, and maintain strong client relationships.
• Create and maintain customer master data, hierarchies, and price lists in SAP.
• Monitor late payments and support collections activities.

Required profile

• Fluent English; German is a plus.
• Well‑organized with strong team spirit.
• Adaptable to changing priorities and unforeseen situations.
• Available Monday to Friday (Friday may be a shorter day).

Required skills

• SAP
• Microsoft Dynamics

What we offer

• Competitive salary with annual profit sharing.
• Medical and life insurance.
• Dynamic, multinational work environment.