Customer Service Advisor – Kafr El Sheikh

About the role

As a Customer Service Advisor at Concentrix’s new site in Kafr El Sheikh, you will be the first point of contact for customers, handling inquiries, resolving issues and ensuring a positive experience. This role is ideal for individuals who enjoy speaking with people and are looking for a stable career with clear training and advancement pathways.

Key responsibilities

• Answer inbound customer calls and respond to inquiries in a courteous and professional manner.
• Identify customer needs, troubleshoot problems and provide effective solutions.
• Document interactions accurately and follow up as required.
• Contribute to the development of site processes and culture as part of the founding team.

Required profile

• Strong communication skills and a positive attitude.
• Eagerness to learn and help customers.
• Motivation to grow within a new and expanding operation.
• Readiness to be part of something new.

Required skills

What we offer

• Opportunity to shape the culture and processes of a brand‑new site.
• Career growth as the site expands.
• Modern workplace designed for collaboration, comfort and development.