Customer Service Agent – Email & Voice (English)

About the role

NAOS CX is looking for an English‑speaking Customer Service Agent to handle both email and voice interactions. You will spend most of your time answering customer emails (70%) and the remainder on inbound and outbound calls (30%), ensuring issues are resolved quickly and professionally.

Key responsibilities

• Manage inbound customer calls and conduct outbound follow‑up calls.
• Deliver accurate, courteous, and timely resolutions to customer inquiries over the phone.
• Respond to customer emails with clarity, professionalism, and attention to detail.
• Address issues effectively or escalate them promptly when required.

Required profile

• English proficiency at B2/C1 level.
• At least 1 year of experience in a US‑based customer service campaign.
• Strong email writing skills.
• Graduates, dropouts, or gap‑year students (no current undergraduates).
• Willingness to work US night shifts (3:00 PM or 4:00 PM Cairo time) on a fixed schedule.

Required skills

What we offer

• Total monthly package of EGP 19,300 (base salary EGP 13,000 plus bonuses and allowances).
• Attendance and KPI bonuses of EGP 2,500 each.
• Transportation allowance (~EGP 1,300) and overnight shift allowance.
• Training allowance based on experience (EGP 1,000–2,000).
• Social and medical insurance.
• Opportunity to work with a leading US e‑commerce platform and gain international exposure.