Customer Service Associate

Sutherland · Nouveau Caire

Onsite 🇬🇧 English

Job description

About the role

We are looking for a full‑time Customer Service Associate to join our team in New Cairo. The role involves handling customer inquiries, providing efficient support, and ensuring a positive experience for every client.

Key responsibilities

Manage customer interactions primarily via phone.
Resolve concerns and issues promptly and professionally.
Maintain high standards of communication and professionalism.
Document interactions using CRM tools and follow up as needed.
Handle multiple tasks simultaneously while delivering quality service.

Required profile

Fluent in English.
Strong phone etiquette and communication skills.
Problem‑solving ability and capacity to multitask.
Prior experience in customer service or support is a plus.

Required skills

What we offer

Highest net salary in the market.
Overnight allowance.
Transportation provided.
Medical and social insurance.
Fully paid professional training.
KPI‑based bonus guaranteed for the first three months.

Questions fréquentes

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Published 3 months ago

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Sutherland

Nouveau Caire

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