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This job expired on 19/07/2026. It no longer accepts applications.
Customer Service Representative - Banking
Concentrix · 6 Octobre
Job description
About the role
Join Concentrix as a Customer Service Representative in the banking sector, based in Cairo. You will be the first point of contact for customers, delivering high‑quality support and ensuring a smooth, satisfying experience.
Key responsibilities
- Provide prompt, courteous assistance to customers via phone and other channels.
- Maintain professional phone etiquette and adhere to service standards.
- Handle technical inquiries, troubleshoot issues, and deliver effective solutions.
- Document interactions accurately and follow up to guarantee resolution.
- Contribute to continuous improvement of the customer experience.
Required profile
- Graduate or dropout with a valid military certificate.
- No prior experience required; fresh candidates are welcome.
- English proficiency at B2 level or higher.
- Strong communication skills and a readiness to start immediately.
Required skills
What we offer
- Competitive salary – the highest in the market.
- Social and medical insurance coverage.
- Door‑to‑door transportation for female staff after 9 PM.
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Concentrix
6 Octobre