Customer Service Representative – English
VOIS Egypt · Cairo
Job description
About the role
We are looking for an English‑speaking Customer Service Representative to act as the front‑line interface for Vodafone UK customers. You will handle inbound calls, address inquiries, and ensure a positive experience that reflects the company’s brand.
Key responsibilities
- Answer customer calls promptly and professionally.
- Identify and resolve customer issues, providing accurate information.
- Maintain high standards of service quality and customer satisfaction.
- Document interactions and follow up as needed.
- Collaborate with internal teams to improve processes.
Required profile
- Fluent in English (C1 level required).
- Egyptian nationality.
- Open to graduates or drop‑outs.
- Strong communication and interpersonal abilities.
Required skills
What we offer
- Full‑time hybrid schedule.
- Rotational shift pattern: 5 working days followed by 2 days off.
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Published 1 month ago
Expires 1 week from now
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VOIS Egypt
Cairo