Customer Service Representative - English Speaker

About the role

The Customer Service Representative – English Speaker will work on‑site in Qesm Misr El Qadimah, handling inbound customer contacts via phone, email and chat. The role focuses on delivering accurate information, resolving issues promptly and maintaining high levels of customer satisfaction.

Key responsibilities

• Answer incoming inquiries through phone, email and live chat, providing correct information and solutions.
• Document each interaction in the CRM system and follow established service procedures.
• Collaborate with teammates and other departments to ensure efficient issue resolution and escalate complex cases when necessary.
• Meet performance targets, adhere to company policies and contribute to a positive, customer‑focused work environment.

Required profile

• Proven experience as a Customer Service Representative or in a similar customer‑facing role.
• Excellent spoken and written English communication skills.
• Ability to manage multiple inquiries, prioritize tasks and work under pressure while maintaining professionalism.
• Strong problem‑solving, active listening and conflict‑resolution abilities.
• Bachelor’s degree is mandatory.
• Willingness to work on‑site and follow shift schedules.

Required skills

• Basic computer applications.
• CRM systems.