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This job expired on 16/08/2026. It no longer accepts applications.
Customer Service Specialist (German Speaking)
iQor · Nouveau Caire
Job description
About the role
iQor is seeking a German‑speaking Customer Service Specialist to join its global BPO team. You will handle both inbound and outbound customer interactions through phone, email, and chat, delivering accurate information and effective solutions while maintaining a high level of professionalism.
Key responsibilities
- Manage inbound and outbound customer contacts via phone, email, or chat.
- Provide accurate information and resolve inquiries efficiently.
- Address and resolve customer complaints with empathy and professionalism.
- Maintain detailed records of all customer interactions.
- Achieve and exceed performance KPIs such as quality, productivity, and customer satisfaction.
Required profile
- Fluency in German (B2/C1) and minimum B1 level in English.
- Graduates only; previous customer service experience is a plus.
- Flexibility to work rotational shifts and days off.
- Strong communication skills, customer‑focused mindset, and positive attitude.
- Ability to multitask and work under pressure.
Required skills
- Basic computer proficiency.
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iQor
Nouveau Caire
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