Customer Service Specialist

About the role

Motorcare Egypt is seeking a Customer Service Specialist to join its on‑site team in Cairo. You will be the primary point of contact for customers, ensuring their inquiries are handled promptly and their experience with the brand remains positive.

Key responsibilities

• Provide timely and courteous support to customers via phone and other communication channels.
• Maintain professional phone etiquette and follow established service standards.
• Resolve customer issues, address complaints, and follow up to guarantee satisfaction.
• Document interactions and update customer records accurately.
• Collaborate with other departments to improve overall customer experience.

Required profile

• Excellent communication and interpersonal abilities.
• Strong problem‑solving and conflict‑resolution skills.
• Ability to work under pressure and handle challenging situations.
• Customer‑focused mindset with a commitment to delivering high‑quality service.
• Knowledge of the automotive industry is a plus.

Required skills

• Fluent in English (spoken and written).

What we offer

• Full‑time, on‑site position in a dynamic automotive environment.