Customer Service Specialist

About the role

Lenme is looking for a Customer Service Specialist to join its Experience team. The role can be performed remotely or from the Cairo office and focuses on delivering high‑quality support for the company’s financial products.

Key responsibilities

• Manage large volumes of incoming emails and chat inquiries.
• Identify customer needs, provide accurate information, and ensure satisfaction.
• Build and maintain trust‑based relationships through clear communication.
• Meet personal and team email‑handling quotas.
• Handle complaints, propose solutions, and follow up to guarantee resolution.
• Record interactions, process accounts, and file relevant documents.
• Adhere to communication procedures, guidelines, and company policies.
• Go the extra mile to engage and retain customers.

Required profile

• Proven experience in customer support or client service.
• Track record of exceeding performance quotas.
• Familiarity with CRM systems and best practices.
• Strong customer orientation and ability to adapt to diverse personalities.
• High school diploma or equivalent.

Required skills

What we offer

• Competitive salary.
• Comprehensive benefits package for employees and families.
• Opportunities for career growth within a motivated, mission‑driven team.