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This job expired on 19/07/2026. It no longer accepts applications.
Customer Service Specialist
eClerx · Le Caire
Job description
About the role
We are looking for a Customer Service Specialist to join our team at Eclerx in Maadi Technology Park. The role involves handling customer inquiries during night and overnight shifts, providing timely and accurate assistance while maintaining a friendly attitude.
Key responsibilities
- Respond to customer calls, emails, and chat messages in English.
- Resolve issues, answer questions, and guide customers through processes.
- Document interactions and update records in the company system.
- Meet performance targets and key performance indicators (KPIs) set by the team.
- Collaborate with other departments to ensure smooth service delivery.
Required profile
- Egyptian national, aged up to 35.
- Graduates or drop‑outs seeking to start a career.
- Available to work night and overnight shifts.
- Good command of English (minimum B1/B2 level).
Required skills
- Basic computer literacy.
What we offer
- Competitive net salary of 21,000 (currency as per local standards) plus performance‑based KPIs.
- Transportation provided door‑to‑door.
- Supportive environment for young talent.
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eClerx
Le Caire
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