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This job expired on 30/09/2026. It no longer accepts applications.
Customer Success Manager (CSM) – Middle East & Africa
aveva
Job description
About the role
The Customer Success Manager (CSM) will be the primary point of contact for AVEVA’s enterprise customers in the Middle East & Africa region. You will help customers realise faster value, stronger adoption and better business outcomes from AVEVA’s industrial software solutions.
Key responsibilities
- Onboarding – build relationships, educate customers on AVEVA resources, set expectations, identify business goals and accelerate deployment readiness.
- Deployment – collaborate with Delivery Services or partners to define architecture, prioritize rollout, recommend services, manage the services budget and coordinate quotes.
- Adoption – understand customer operations, create success plans, deliver workshops and drive adoption of strategic AVEVA software such as cloud solutions.
- Expansion – identify new business opportunities, work with sales to generate revenue and deepen the partnership.
- Voice of the customer – relay feedback internally to improve products and services.
Required profile
- Minimum 4 years experience in a customer success, account management or similar role.
- Strong verbal and written communication skills.
- Proven ability to manage a portfolio of enterprise accounts and build trusted stakeholder relationships.
Required skills
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