Customer Support Specialist
inDrive · Le Caire
Job description
About the role
The Customer Support Specialist will serve as the first point of contact for our clients, handling inquiries across phone, email, and chat. You will ensure swift resolution of issues, maintain accurate records, and contribute to continuous improvement by relaying customer feedback.
Key responsibilities
- Answer phone calls, emails and live‑chat messages from customers.
- Resolve customer issues quickly and efficiently.
- Process returns, exchanges and handle complaints.
- Document each interaction and update customer data in the CRM system.
- Collect and forward customer feedback to relevant internal teams.
- Inform customers about the status of their requests.
Required profile
- Excellent oral and written communication in Russian and Kazakh.
- Professional, polite dialogue with customers.
- Ability to manage large volumes of information with high attention to detail.
Required skills
- Proficiency with PC and basic office software.
- Experience using CRM platforms and other specialized applications.
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Published 1 month ago
Expires 4 days from now
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inDrive
Le Caire
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