Customer Support Specialist

About the role

Invygo is looking for a Customer Support Specialist in Cairo to deliver world-class customer experience across the GCC markets. You will answer customer calls, chats and emails in a timely manner, troubleshoot issues with customers and share what you learn with the tech team so problems are resolved quickly. You report to the Customer Support Team Leader and work in a multicultural environment.

Key responsibilities

• Manage customer issues and resolutions daily through calls, chats or emails as assigned
• Deliver an excellent customer experience with customers and car dealers, as well as with teammates
• Handle many requests and solve complaints confidently
• Achieve individual and team KPIs such as SVL, CSAT, chatbot performance and other contact-handling metrics
• Help develop new processes and products by partnering with engineering and data teams, building relationships with car dealers and supporting marketing with feedback loops

Required profile

• Experience in customer service or customer experience
• Fluent English is a must
• Willingness to work from the office
• Comfortable in a startup environment
• Passionate about helping people, with strong communication skills and attention to detail at high speed
• Positive, can-do attitude, ownership of ongoing issues and teamwork

Required skills

• Excellent computer, office and Google Suite skills, or experience with similar platforms
• Troubleshooting and multitasking abilities
• Organized, able to structure your day to reach targets