Director of Spa – Regional Luxury Spa Operations

About the role

The Director of Spa will lead and develop spa and wellness operations across Rixos properties in Egypt, ensuring luxury service standards and driving revenue growth. Reporting to the VP of Operations, you will shape regional spa strategy and oversee the delivery of exceptional guest experiences.

Key responsibilities

• Develop and implement regional spa strategies aligned with brand and business objectives.
• Lead and oversee all spa and wellness operations across multiple Rixos hotels.
• Design and optimise spa menus, wellness programmes and treatment offerings.
• Drive spa revenue growth through innovative packages, promotions and retail strategies.
• Monitor financial performance, including revenue, cost control and profitability.
• Recruit, train and develop spa teams, including therapists, managers and wellness staff.
• Establish and maintain standardised SOPs, protocols and treatment guidelines.
• Oversee inventory, procurement of spa products, equipment and retail items.
• Ensure compliance with health, safety, hygiene and wellness regulations.
• Conduct regular audits, quality inspections and continuous improvement initiatives.
• Introduce new wellness trends, therapies and holistic experiences.
• Collaborate with Sales & Marketing to promote spa services.
• Manage spa budgets, pricing strategies and revenue optimisation.
• Support pre‑opening spa design, setup and operational readiness for new hotels.
• Coordinate with F&B, Fitness and Entertainment teams for integrated wellness experiences.

Required profile

• Bachelor’s degree in Hospitality Management, Spa Management, Wellness Management or a related field.
• Professional certifications in Spa Therapy, Wellness or Holistic Health are an advantage.
• 8–15+ years of experience in spa and wellness operations.
• Minimum 5 years in a senior regional or multi‑property spa leadership role.
• Strong experience in luxury hotel or resort spa operations.
• Proven expertise in spa revenue management and treatment menu development.
• Deep understanding of wellness trends, therapies and luxury guest expectations.
• Experience managing large spa teams across multiple properties.
• Fluency in English; Arabic is an advantage.

Required skills

• Spa operations management
• Revenue and budget management
• Inventory and procurement oversight
• Team recruitment, training and development
• Compliance with health, safety and hygiene standards