Export Account Coordinator

About the role

The Export Sales department is looking for an Export Account Coordinator to manage the day-to-day operations and growth of assigned export accounts. The role covers the full account lifecycle, from order creation and invoicing to production coordination, shipment follow-up and customer communication, while ensuring customer satisfaction and achieving assigned sales targets. It combines account management, sales development and cross-functional coordination, and is office-based in Marka, reporting to the Export Manager.

Key responsibilities

• Manage assigned export accounts end-to-end as the primary point of contact, maintaining strong client relationships through clear, professional communication
• Achieve assigned sales targets by increasing order value and frequency, expanding the number of SKUs purchased and introducing new products
• Create and process customer orders accurately, prepare and send proforma invoices, follow up on approvals and document all order details
• Monitor orders throughout the cycle, coordinating with Production, Supply Chain and Warehousing on availability, production schedules and delivery timelines
• Keep clients informed of progress, production updates and shipment schedules, and resolve their inquiries and concerns
• Analyze account performance and historical order data to find growth opportunities
• Coordinate with Finance on invoicing, payment follow-ups and outstanding balances
• Maintain accurate customer records, order and sales data in the company's ERP system
• Prepare regular reports on sales performance, order status and account development for the Export Manager
• Support export shipment coordination and the exchange of shipping information and export documentation

Required profile

• Bachelor's degree in Business Administration, English, International Business or a related field
• 1-2 years of experience in account coordination, sales support, customer service, export operations or a similar role is preferred
• Excellent verbal and written English, able to communicate professionally with international clients and internal stakeholders
• Strong organization, follow-up and multitasking skills, with good customer service, problem-solving and attention to detail
• Commercial awareness and a results-oriented mindset

Required skills

• Proficiency in Microsoft Excel for sales trackers, order data analysis and basic reports
• Familiarity with ERP systems and order management processes is an advantage; additional languages are a plus