French Customer Support Representative

About the role

We are seeking French‑speaking Customer Support Representatives to join our international sports brand. In this role you will assist customers in French, providing timely and accurate solutions while representing the brand’s values.

Key responsibilities

• Respond to customer inquiries via phone, email or chat in French.
• Diagnose and resolve product‑related issues, escalating when necessary.
• Maintain up‑to‑date records of interactions in the company’s support system.
• Collaborate with cross‑functional teams to ensure consistent service across all markets.

Required profile

• Fluent French (B2/C1+ level) and good English (minimum B1).
• Strong customer‑service mindset with proven problem‑solving abilities.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast‑paced environment and work rotational shifts.

Required skills

What we offer

• Competitive salary package with performance‑based incentives.
• Medical and social insurance coverage.
• 24/7 transportation provided.
• Fully paid training and clear career‑growth pathways.
• Dynamic, supportive work environment within a global sports brand.