French-Speaking Customer Service Representative

About the role

Tafaseel BPO is hiring a Customer Service Representative in Cairo who speaks French. The role provides exceptional customer service and support to clients, acting as the main point of contact for inquiries, issue resolution and building lasting customer relationships.

Key responsibilities

• Respond to customer inquiries, concerns and complaints by phone, email, chat and social media
• Provide accurate information and resolve issues professionally and empathetically
• Identify opportunities to upsell or cross-sell relevant products and services
• Maintain detailed records of customer interactions and follow-ups
• Share feedback on customer trends, pain points and improvement areas with management
• Take part in training to build product knowledge and service skills
• Follow company policies, procedures and quality standards, and work with sales, marketing and operations teams

Required profile

• Bachelor's degree preferred; 0-2 years of experience in customer service or a call center
• B1/B2 English and B2/C1 French are mandatory
• Flexibility to work shifts, including weekends and holidays

Required skills

• Strong communication and problem-solving skills
• Proficiency in CRM software and other relevant tools