French‑Speaking Quality Assurance Specialist

About the role

We are seeking a data‑driven French‑speaking Quality Assurance Specialist to join our BPO team in Kattameya, Cairo. The role focuses on monitoring French‑language interactions, analysing performance data, and driving process improvements to ensure service excellence.

Key responsibilities

• Conduct regular quality audits on French‑language customer interactions.
• Lead calibration sessions with Operations and Training teams to maintain consistent scoring standards.
• Use Excel and Run Charts to track quality metrics, visualise trends, and identify performance gaps.
• Provide actionable coaching and data‑backed recommendations to Team Leaders.

Required profile

• Minimum 6 months of Quality Assurance experience in a BPO environment.
• Near‑native fluency in French and strong working proficiency in English.
• Excellent communication skills for stakeholder alignment.

Required skills

• Microsoft Excel – advanced formulas, data analysis and modelling.
• Run Charts for trend analysis.
• Knowledge of Six Sigma methodologies (strong plus).
• Familiarity with Power BI (plus).

What we offer

• Hybrid work model with a balanced mix of onsite and remote days.
• Full medical, social and life insurance from day one.
• Company‑provided transportation for a hassle‑free commute.
• Vibrant workplace culture with regular team activities and outings.