Front Desk Administrator

About the role

The Front Desk Administrator is the first point of contact for members and visitors at Gold’s Gym Elite San Stefano. Working full‑time on‑site in Alexandria, you will ensure a welcoming, professional front‑of‑house experience while supporting daily club operations.

Key responsibilities

• Greet members and guests, manage check‑ins and check‑outs, and answer phone inquiries.
• Schedule appointments, classes, and personal training sessions.
• Support membership sales processes and handle basic administrative tasks such as correspondence, document organization, and operating office equipment (fax, printer, email).
• Maintain accurate member records using the club’s management and booking systems.
• Collaborate closely with club management, trainers, and other staff to ensure smooth operations and high service standards.

Required profile

• Strong receptionist skills, including greeting guests and managing phone calls.
• Proven customer service and communication abilities with diverse members.
• Experience in administrative assistance, paperwork handling, and schedule coordination.
• Familiarity with standard office equipment (fax, email, printers).
• High professionalism, reliability, attention to detail, and ability to work in a fast‑paced, member‑focused environment.
• Willingness to work full‑time on‑site, including possible evenings, weekends, and holidays.
• Previous experience in hospitality, customer‑facing, or fitness‑club settings is an advantage.
• Proficiency in English; Arabic is preferred.

Required skills

• Basic computer proficiency for member management and data entry.