Front Desk Agent – Receptionist

About the role

The Front Desk Agent will be the first point of contact for clients visiting Derma Club Clinics in Cairo. Working full‑time on‑site, you will ensure a welcoming and efficient reception experience, supporting the smooth flow of appointments and clinic operations.

Key responsibilities

• Greet clients, manage check‑in and check‑out procedures, and maintain a tidy front‑desk area.
• Answer incoming phone calls, respond to inquiries, and schedule or confirm appointments using the clinic’s booking system.
• Maintain accurate client records, process payments, and handle basic administrative tasks such as updating calendars and managing waiting lists.
• Coordinate with medical and support staff to ensure timely service delivery and adherence to privacy standards.

Required profile

• Strong customer‑service orientation with excellent communication skills.
• Previous experience in a clinic, spa, hotel, or similar service‑focused environment is preferred.
• High school diploma or equivalent; further education in hospitality, administration, or healthcare support is a plus.
• Fluency in spoken and written English; Arabic is an advantage.

Required skills

• Proficiency with appointment scheduling software.
• Basic computer applications, including email and spreadsheets.
• Professional phone etiquette and strong organizational abilities.