Front Desk Receptionist

About the role

The Front Desk Receptionist is the first point of contact for clients, visitors, and business partners, ensuring a professional and welcoming experience. This role supports travel consultants and contributes to smooth office operations in a fast‑paced travel environment.

Key responsibilities

• Greet clients and visitors, directing them to the appropriate department or travel consultant.
• Answer, screen, and transfer incoming phone calls.
• Respond to general inquiries about company services and travel packages.
• Schedule appointments and coordinate meetings for management and travel consultants.
• Maintain visitor records and reception logs.
• Receive, sort, and distribute incoming correspondence and packages.
• Assist clients with basic booking information, documentation, and office procedures.
• Support administrative tasks such as filing, data entry, document preparation, and record management.
• Coordinate with various departments to ensure seamless customer service.
• Manage meeting‑room bookings and keep the reception area presentable.
• Monitor office supplies and arrange replenishment as needed.
• Ensure confidentiality of customer and company information.

Required profile

• Bachelor’s degree preferred.
• 1–3 years of experience in reception, customer service, administration, or a similar role.
• Experience in the travel and tourism industry is an advantage.
• Strong command of English and Arabic, both written and spoken.

Required skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).