Front Desk Representative

About the role

The Front Desk Representative will be the first point of contact for guests at Lemon Spaces in Cairo, delivering a seamless and memorable stay from arrival to departure.

Key responsibilities

• Welcome guests, manage check‑in and check‑out procedures.
• Handle phone calls, reservations, inquiries and payment processing.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and issues are resolved.
• Maintain a clean, organized reception area and keep guest records up to date.
• Provide accurate information about the property and local area.
• Resolve guest concerns professionally and escalate when necessary.

Required profile

• Strong customer service and communication skills.
• Professional phone etiquette and ability to manage multiple calls.
• Ability to multitask, prioritize tasks and maintain accuracy.
• Reliable, punctual and flexible to work evenings, weekends and holidays.
• Previous experience in hospitality or a similar customer‑facing role is preferred.

Required skills