Front of House Representative / Receptionist

About the role

Egypt Education Platform is recruiting a Front of House Representative for GEMS British International School Al Rehab in Cairo. The role suits a professional, friendly and customer-focused person who will be the first point of contact for students, parents, visitors and staff, delivering a welcoming and efficient front-office experience.

Key responsibilities

• Welcome and assist parents, visitors, students and staff professionally and courteously.
• Manage the reception area so that visitors leave a positive first impression.
• Answer, screen and direct incoming phone calls and email inquiries.
• Handle visitor registration and make sure safeguarding and security procedures are followed.
• Give accurate information about school services, policies and procedures.
• Coordinate appointments, meetings and courier deliveries.
• Maintain reception records and help with other administrative tasks.
• Work with internal departments to keep day-to-day operations running smoothly.

Required profile

• Bachelor's degree in Business Administration, Communications or a related field.
• Previous experience in a front desk, reception, customer service or administrative role, preferably in a school or hospitality setting.
• Excellent verbal and written communication in English and Arabic.
• Strong interpersonal and customer service skills.
• Professional appearance with a positive, welcoming attitude.

Required skills

• Proficiency in Microsoft Office applications.
• Excellent organization and multitasking abilities.

What we offer

• Medical insurance for yourself.
• Social insurance.
• Transportation available through meeting points.