Guest Experience Specialist

About the role

As a Guest Experience Specialist at Stella Stays, you will be the primary point of contact for guests across Europe, the Middle East and North America. You will ensure every stay is smooth, comfortable and memorable by handling in‑unit issues, booking inquiries and day‑to‑day operations.

Key responsibilities

• Assist guests during their stay, troubleshooting appliances, systems and minor housekeeping needs.
• Manage booking inquiries, confirmations and ongoing communication as part of the messaging team.
• Coordinate daily operations such as cleaners, inspections and maintenance.
• Gain detailed knowledge of all properties and help launch new locations from empty to guest‑ready.
• Identify and close add‑on sales opportunities.
• Proactively resolve guest issues quickly and positively.
• Collaborate with cross‑functional teams to develop scalable solutions that improve quality and efficiency.
• Participate in daily and weekly team meetings and contribute to a positive company culture.

Required profile

• Willingness to work flexible hours, including evenings, nights and weekends.
• Stable internet connection and a functional laptop.
• Comfortable in a fast‑paced, hands‑on environment with frequent last‑minute changes.
• Strong communication skills and an upbeat, proactive attitude.

Required skills

What we offer

• Opportunity to grow within a fast‑growing, tech‑driven hospitality brand.
• Dynamic, high‑energy team environment.
• Exposure to multiple international markets.