Guest Relations Officer
Morgans Originals · El Mahallah el Kubra
Job description
About the role
The Guest Relations Officer will be the face of Portaluna, a Morgans Originals Hotel, delivering the brand’s service standards to every guest. You will welcome guests, provide orientation to hotel facilities, and offer personalized recommendations to enhance their stay.
Key responsibilities
- Demonstrate Banyan Tree’s brand service standards in all guest interactions.
- Escort guests and give a brief orientation of the hotel’s facilities and services.
- Provide tailored recommendations on dining, activities, spa services and local attractions.
- Maintain open communication, answer questions, and resolve inquiries or complaints promptly.
- Liaise with Housekeeping, Concierge, Spa and other departments to fulfil guest requests.
- Manage Accor enrolments and encourage guest enrolment to meet targets.
- Conduct courtesy calls, maintain guest records, and perform daily credit limit checks.
- Stay updated on resort services, promotions, and local events to share accurate information.
- Perform any additional duties assigned by management.
Required profile
- Minimum 2 years experience in a similar role within a luxury hospitality environment.
- Outstanding guest service skills, professional presentation and sophisticated communication.
- Proficient in English (verbal & written); Russian language proficiency is an asset.
- Ability to handle multiple tasks in a fast‑changing environment while remaining calm.
- Flexibility regarding working hours.
- Hospitality diploma or equivalent qualification.
Required skills
- English language proficiency.
- Russian language proficiency (asset).
- Hospitality education background.
Questions fréquentes
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Published 2 hours ago
Expires 1 month from now
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Morgans Originals
El Mahallah el Kubra
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