Guest Telecommunications Operator

About the role

As a Guest Telecommunications Operator you will be the first point of contact for guests calling the hotel. Your friendly voice and quick assistance set the tone for a memorable stay, turning routine calls into moments of hospitality.

Key responsibilities

• Answer incoming guest calls with an upbeat and professional attitude.
• Provide accurate information about hotel services, amenities, and operations.
• Use the PBX system and related computer applications to route calls efficiently.
• Support emergency response by relaying detailed information to the appropriate teams.
• Maintain up‑to‑date knowledge of hotel policies and local attractions.

Required profile

• A genuine passion for delivering hospitality warmth.
• Integrity and a commitment to doing the right thing.
• Leadership qualities that inspire colleagues.
• Team‑oriented mindset that drives the best outcomes.
• Strong sense of ownership and accountability.
• Urgency and discipline to act promptly in every situation.

Required skills

• Proficiency with PBX telephone systems.
• Comfort using standard computer applications for call handling.

What we offer

• Work in an award‑winning hospitality brand recognized for its workplace culture.
• Opportunities for career growth and development within a global hotel network.
• A supportive team environment that values each employee’s contribution.