Help Desk Technician (On-site)

About the role

The Help Desk Technician will be the first point of contact for internal staff at Jewelryboxjb, providing on‑site technical assistance and ensuring smooth operation of desktop environments.

Key responsibilities

• Receive, log, and respond to support requests from employees.
• Diagnose and troubleshoot hardware, software, and peripheral issues on desktop computers.
• Escalate complex problems to senior IT staff when necessary.
• Document incidents and maintain a knowledge base of common solutions.
• Communicate resolutions clearly and courteously to users.
• Collaborate with internal teams to improve support processes and uphold a secure, efficient technical environment.

Required profile

• Proven experience in technical support or help‑desk environments.
• Strong customer‑service orientation with clear communication skills.
• Ability to work on‑site in Heliopolis and cooperate with a diverse team.

Required skills

• Troubleshooting of desktop computers.
• Basic hardware diagnostics and repair.
• Familiarity with operating systems (e.g., Windows).
• Proficiency with common office applications (Microsoft Office).
• Basic understanding of networks, printers, and peripheral devices.