Hospitality Team Leader

About the role

The Hospitality Team Leader is responsible for overseeing day‑to‑day hospitality operations, including housekeeping, catering, and buffet services. The role ensures high‑quality service delivery, compliance with health and safety standards, and a positive workplace experience for internal clients.

Key responsibilities

• Oversee daily hospitality operations (housekeeping, catering, buffet) to maintain service quality, cleanliness, and efficiency.
• Supervise and coordinate team members, assign tasks, monitor performance, and enforce discipline when necessary.
• Monitor and report monthly KPIs related to service quality, hygiene, and responsiveness.
• Ensure compliance with health, safety, and hygiene regulations across all hospitality functions.
• Coordinate with vendors and contractors to maintain service standards and resolve issues promptly.
• Respond to internal client feedback and implement improvements based on satisfaction levels.
• Conduct routine inspections of service areas and report maintenance or quality issues.
• Support planning and execution of corporate events or VIP visits, ensuring hospitality readiness.
• Train and develop team members to enhance service quality and ensure compliance with company standards.
• Maintain hospitality inventory and work with procurement for restocking and service materials.

Required profile

• Diploma or Bachelor’s degree in Hospitality Management, Hotel Administration, Facility Management, or a related field.
• 5–7 years of experience in hospitality or facility services.

Required skills

What we offer

• Opportunity to lead a dynamic hospitality team in a corporate environment.
• Professional development and training programs.
• Competitive compensation package.