Host / Hostess

About the role

As a Host or Hostess at a leading hotel within the Accor network, you will be the first point of contact for guests, creating welcoming first impressions and ensuring a memorable stay. You will work closely with all hotel departments to deliver seamless service and uphold the brand’s commitment to responsible hospitality.

Key responsibilities

• Greet each guest with a smile, eye contact and a friendly verbal welcome, using their name whenever possible.
• Handle guest requests, problems and special needs promptly, aiming for complete satisfaction.
• Maintain a clean, professional appearance in accordance with uniform and hygiene standards.
• Listen attentively, manage complaints effectively and follow VIP procedures for high‑profile guests.
• Coordinate information flow between departments and report guest‑experience observations to the Guest Relations Supervisor.
• Respond to written inquiries, suggestions and complaints, and participate in training sessions.
• Support environmental initiatives by reducing waste, promoting sustainable practices and complying with quality‑management systems.
• Perform any additional duties assigned by management.

Required profile

• Minimum education: High school diploma.
• Fluent in English; good command of Arabic, German, French or Russian.
• Previous attendance at relevant seminars or training courses.
• Basic computer literacy, including MS Office and front‑office software.

Required skills

• Proficiency with MS Office applications.
• Experience using front‑office programs such as Fidelio or Opera.