Hostess – Guest Service at Accor Hotel

About the role

Join Accor’s Novotel Sharm El Sheikh as a Hostess, delivering warm, professional service to guests in a vibrant hospitality environment. You will be the first point of contact, ensuring a seamless and memorable experience for every visitor.

Key responsibilities

• Report for duty punctually in full uniform, adhering to appearance and grooming standards.
• Promote positive relationships with colleagues across all hotel outlets.
• Provide friendly, professional service while following the Novotel handbook and outlet guidelines.
• Maintain full knowledge of menus, beverage lists, and special promotions.
• Operate the Micros POS system, handle cash and non‑cash transactions, and complete shift end reports.
• Attend pre‑shift, weekly, and monthly meetings to improve guest experience.
• Operate outlet equipment safely and follow the hotel’s recycling and health‑safety procedures.
• Perform miscellaneous duties as directed by the manager to ensure total quality service.

Required profile

• Outstanding guest service skills with a polished professional presentation.
• Excellent verbal and written communication in English; Russian language proficiency is a plus.
• Guest‑oriented, vibrant personality with a genuine enthusiasm for assisting people.

Required skills

• Proficiency with the Micros POS system.

What we offer

• A supportive, caring work environment that encourages personal and professional growth.
• Opportunities to explore career paths within Accor’s global network of hotels and restaurants.
• Access to exclusive benefits and recognition for daily commitment.