Hotel Manager

About the role

We are looking for a Hotel Manager to lead all departments of Rixos Sharm El Sheikh Hotel, ensuring optimum profitability, high service standards and outstanding guest satisfaction.

Key responsibilities

• Oversee all hotel departments to achieve financial targets, performance metrics and guest experience goals.
• Lead initiatives and meetings aimed at improving service standards and operational efficiency.
• Handle guest complaints directly, communicate face‑to‑face and propose solutions to ensure satisfaction.
• Guide department heads and, when needed, participate in implementing quality management systems to meet hotel standards.
• Coordinate with the Cluster General Manager to protect assets and revenue.
• Monitor industry trends, attend relevant meetings and advise the Cluster General Manager on innovations.
• Act as the Cluster General Manager’s substitute, conducting routine meetings with department managers in their absence.
• Prepare the annual budget and capital‑expenditure plan together with department managers.
• Review departmental budgets monthly and address any deficits.

Required profile

• Proven ability to lead and manage all hotel functions.
• Strong decision‑making skills, especially in guest relations and operational matters.
• Capability to act as the Cluster General Manager’s deputy and conduct departmental meetings.
• Experience in budgeting, CAPEX planning and financial monitoring.

Required skills

• No specific technical skills mentioned.