In-House Technical Support Engineer

About the role

Compass Med is seeking an In‑House Technical Support Engineer to join its fast‑growing dental solutions team in Cairo. You will act as the primary technical liaison between customers, manufacturers, and internal departments, ensuring smooth operation of our product portfolio.

Key responsibilities

• Develop and maintain deep technical knowledge of the company’s dental products, FAQs, common issues and troubleshooting procedures.
• Handle customer technical complaints and inquiries via hotline, email and remote support tools.
• Coordinate with manufacturers, logistics and the internal technical support team to manage spare parts, back‑orders and training sessions.
• Schedule, monitor and follow up on technical support tasks and team activities.
• Represent the company at conferences, group events and marketing activities that require technical assistance.
• Adhere to operational, maintenance, safety and customer‑satisfaction standards.

Required profile

• Fluency in English (mandatory).
• 0‑2 years of proven experience in technical support.
• Bachelor’s degree in Biomedical Engineering, Systems Engineering or a related field.
• Strong communication and problem‑solving abilities.
• Resident of Cairo.

Required skills

• Microsoft Office