Information Systems Operation Administrator

About the role

The Information Systems Operation Administrator will be responsible for implementing and maintaining Coptic Orphans’ information systems. This role serves as the first‑line support for internal and external users, ensuring system availability, reliability and scalability.

Key responsibilities

• Design, automate and maintain system processes to minimise user effort.
• Administer Salesforce CRM – manage user profiles, roles, permissions, custom objects, fields, workflows, validation rules, reports and dashboards.
• Provide first‑level support for technical issues, troubleshoot problems and coordinate with vendors when required.
• Perform data imports, exports and mass updates in Salesforce and ensure data consistency.
• Monitor mission‑critical systems for performance and availability, and respond to incidents.
• Handle support tickets from internal and external customers, including website and mobile device management.
• Configure new Salesforce features such as Process Builder, Flow, email templates and permission sets.

Required profile

• Bachelor’s degree in computer engineering, computer science, information systems or a related field.
• 1‑3 years of professional experience in system administration or database administration.
• Strong problem‑solving, time‑management and analytical abilities.
• Ability to work occasional evenings or weekends as needed.

Required skills

• Salesforce CRM administration.
• Database administration.
• Object‑oriented system design and relational database concepts.
• Data analysis and data visualization.
• Troubleshooting of enterprise‑level applications.