Key Account Manager - Local Shops

About the role

Talabat, part of the Delivery Hero Group, is looking for a Key Account Manager focused on local shops to join its team in Egypt. The role centres on developing and executing strategic plans that maximise the value of key vendors, using data insights, managing cross-functional projects and helping key accounts grow on the platform.

Key responsibilities

• Define and execute account strategies aligned with Talabat's business objectives and revenue growth.
• Analyse sales data, customer insights, operational metrics and market trends to guide decisions and find growth opportunities.
• Lead cross-functional projects across marketing, product, operations and finance to improve account performance and partner experience.
• Build long-term partnerships with key stakeholders at partner vendors.
• Set KPIs and dashboards to track account health and project outcomes, and share insights with leadership and partners.
• Manage contract negotiations, renewals and commercial terms.
• Monitor industry trends and competitor activity to adapt strategies.

Required profile

• Bachelor's degree in Business, Sales, Strategy or a related field.
• 4-6 years of experience in account management, strategic partnerships or commercial roles.
• Proven track record of owning strategic projects and building cross-functional alignment.
• Strong analytical thinking, communication and relationship-building skills.
• Self-starter with project management capability and attention to detail.
• E-commerce, food delivery or tech experience is a strong advantage.

Required skills

• Proficiency in CRM tools such as Salesforce.
• Excel or data dashboards.