L1 Desktop Support Engineer (Cairo, Egypt)

About the role

Excis is seeking a proactive L1 Desktop Support Engineer to join its Cairo team. You will be the first point of contact for users, ensuring smooth operation of desktops, laptops, printers and related software across the organization.

Key responsibilities

• Provide first‑ and second‑level support for desktop, laptop and peripheral issues.
• Install, upgrade and troubleshoot Windows (XP, 7, 8.1, 10) and Microsoft Office applications.
• Support basic Mac OS users and Cisco Jabber.
• Maintain and repair printers and other authorized hardware.
• Use diagnostic tools to resolve network connectivity problems.
• Collaborate with third‑party vendors to resolve complex AV issues.
• Document incident status and resolution in the ticketing system.

Required profile

• Bachelor’s degree in Computer Science or a related field.
• Minimum 18 months of IT support experience.
• Strong analytical and problem‑solving abilities.
• Excellent communication and customer‑service skills.

Required skills

• Windows XP, Windows 7, Windows 8.1, Windows 10
• Microsoft Office 2010, Office 365
• Active Directory and Group Policy Objects (GPO)
• PC hardware installation and troubleshooting
• Printer installation and maintenance
• Enterprise anti‑virus solutions
• Helpdesk ticketing systems
• Mobile device management for iOS and Android
• Basic Mac OS support
• Cisco Jabber

What we offer

• Supportive, family‑like work environment.
• Opportunities for professional growth and continuous learning.
• Competitive compensation.