Nespresso Customer Service Specialist (CRC)

About the role

Nestlé Business Solutions is looking for a Customer Service Specialist to support the Nespresso brand's Customer Relationship Center (CRC) in Cairo. The role covers all front-office customer contacts, working full time in a hybrid mode. Candidates should be fluent in English (level C1).

Key responsibilities

• Handle customer interactions exclusively by voice call, providing high-quality support across B2C channels.
• Welcome customers, identify their needs and offer tailored solutions.
• Prioritize first-contact resolution to improve the customer experience.
• Manage customer complaints with empathy and turn feedback into service improvements.
• Advise customers and potential clients on the range of products and services.
• Showcase the full product offering and its benefits to spark customer interest.

Required profile

• 0-2 years of experience in customer engagement services (mandatory).
• Fluent English (C1 level).
• Excellent interpersonal and communication skills.
• Ability to multitask and handle complaints efficiently.
• Strong organizational and prioritization skills for a fast-paced environment.
• Eagerness to learn and to work as a team player.

Required skills

• Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.).
• Customer service and complaint handling.