Operations & Offices Manager

About the role

The Operations & Offices Manager ensures that BlackStone eIT's people, assets, compliance and facilities operate reliably across its locations in the UAE, Saudi Arabia, Jordan, Egypt and Morocco, as well as its distributed consultant workforce. Reporting to the Chief Process Officer, the role needs a high degree of autonomy, cross-border coordination and leadership of a geographically dispersed team.

Key responsibilities

• People operations: end-to-end onboarding and offboarding, including equipment handover, asset records, insurance enrollment and cancellation.
• Visas, immigration and compliance: issue and renew visas and permits, track expiries, and ensure compliance with regional labour laws.
• Payroll and finance support: review and approve payroll inputs from country coordinators, ensure timely and accurate submissions, and resolve variances with HR Payroll.
• Office and facilities: supervise country operations coordinators, manage leases, utilities, maintenance and vendors, and oversee travel, accommodation and budget controls.
• Process improvement: document and standardize processes, identify automation opportunities, and support audits and reporting.

Required profile

• Bachelor's degree in Business Administration, Operations Management or a related field.
• 7-10 years of experience in multi-country operations, office management or administrative leadership.
• Proven track record managing a distributed team across time zones.
• Hands-on experience with visa, immigration and government liaison in KSA, UAE and/or Jordan.
• Experience managing medical insurance programs, vendor contracts and building operational procedures.
• Strong knowledge of regional labour and compliance frameworks.
• Flexible to work across time zones (Sat-Wed for KSA, Mon-Fri for Egypt and Jordan).

Required skills

• MS Office
• ERP or operational management systems
• Preferred: experience in IT staffing, systems integration or managed services, multi-currency payroll input coordination, and equipment procurement and asset tracking
• Very good English (advantageous)