Operations Senior Associate

About the role

The Operations Senior Associate will manage the day‑to‑day functioning of a shopping centre, ensuring that presentation, security, safety, cleaning, engineering, facilities and ambience meet the highest standards for tenants and customers.

Key responsibilities

• Oversee on‑site operations and coordinate with tenants to collect required documentation.
• Ensure compliance with health, safety, sustainability and organisational policies.
• Serve as the primary point of contact for tenants and customers, addressing operational issues promptly.
• Collaborate with central teams to resolve challenges and improve processes.
• Monitor, analyse and report on operational performance metrics.
• Prepare and maintain operational reports and related documentation.
• Support sustainability initiatives across the centre.

Required profile

• Bachelor’s degree in Operations Management or a related field.
• 3–5 years of experience in mall operations, maintenance, safety & security, or facilities management.
• Strong communication and leadership abilities.

Required skills

• Proficient use of MS Office.
• Proficient use of MS Project.

What we offer

• A friendly, positive work environment.
• Opportunity to work with over 45,000 diverse colleagues.
• Being part of a regional market leader with a 27‑year legacy.