Operations Specialist

About the role

The Operations Specialist ensures operational efficiency and compliance by managing contract administration and supporting cross‑functional teams. This role is pivotal in maintaining accurate contract records, coordinating with internal departments, and facilitating smooth operational procedures within the mortgage and financing environment.

Key responsibilities

• Maintain contract databases, records, and documentation to align with credit approval memos.
• Communicate with insurance companies to issue and renew insurance policies.
• Draft, review, and execute mortgage and financing contracts in compliance with company policies and legal requirements.
• Coordinate with legal, compliance, and finance teams to ensure contract terms are accurately reflected and adhered to.
• Monitor contract timelines, milestones, and obligations to guarantee timely execution and service delivery.
• Assist in resolving contract discrepancies, negotiations, and amendments in collaboration with stakeholders.
• Support departmental operational activities, including process improvements and workflow optimization.
• Collaborate with cross‑functional teams to streamline operations, enhance efficiency, and address operational issues.

Required profile

• Bachelor’s degree in Business Administration, Finance, Legal Studies, or a related field (preferred).
• 1‑3 years of proven experience in operations management, contract administration, or related roles within the mortgage and financing industry.
• Excellent organizational abilities with a focus on accuracy and compliance.
• Strong communication skills for effective collaboration with internal and external stakeholders.
• Ability to work under pressure, meet deadlines, and handle sensitive financial information confidentially.

Required skills

• Proficiency with contract management software.
• Microsoft Office Suite.
• Database management.