Operations Support Associate (Voice & Non-Voice)

About the role

We are seeking enthusiastic, customer‑focused Operations Support Associates to join Tech Mahindra Egypt’s growing team. The role blends voice and non‑voice interactions, ensuring seamless service delivery while upholding operational excellence.

Key responsibilities

• Handle inbound and outbound customer calls, resolve inquiries and provide accurate information.
• Respond to customer emails, chat messages and tickets, process requests and update records.
• Document interactions, follow SOPs and compliance requirements, and escalate complex cases.
• Meet SLAs, quality targets and productivity KPIs.
• Collaborate with internal stakeholders to drive continuous improvement.

Required profile

• Bachelor’s degree preferred; fresh graduates welcome.
• 0–1 year experience in customer service, operations or BPO is a plus.
• Strong English communication (B2 level or higher) and problem‑solving abilities.
• Ability to work in a fast‑paced, multicultural environment.

Required skills

• Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with CRM or ticketing tools.
• Good typing speed and attention to detail.

What we offer

• Professional training and development.
• Career growth within a global organization.
• Exposure to international clients and diverse workplace culture.