Order Management Sr. Associate

About the role

This position supports the GBS Supply Chain team by handling customer service administration, order management, and order fulfilment. The role acts as a vital link between retailers, the distribution network, and the Customer Services Team to ensure customers receive the right products and services.

Key responsibilities

• Process customer orders via EDI, Open Text, manual entry, samples, LC, interco and export.
• Handle customer queries related to deliveries, shortages, transport, finance, and traffic planning.
• Manage order exceptions, cancellations, and communications with customers, transport partners and 3PL.
• Generate end‑of‑day reports to ensure order accuracy and book deliveries through various portals.
• Coordinate daily problem solving, cross‑departmental communication and training of new associates.

Required profile

• Excellent spoken and written English.
• University degree (any field).
• Previous exposure to a similar role is a plus.
• Strong customer service orientation and attention to detail.

Required skills

• Order Management
• Microsoft Office Excel
• Order Fulfilment
• Order‑take systems
• Open Text
• SAP
• EDI