Polish Speaking Customer Support Teammate

About the role

TaskUs is looking for a Polish‑speaking Customer Support Teammate to be the front‑line representative for its users. You will handle inquiries via email, chat and phone, aiming to resolve issues quickly and build brand loyalty.

Key responsibilities

• Professionally manage inbound and outbound communications in Polish (and English when needed) across phone, email and live chat.
• Identify, troubleshoot and resolve customer complaints, including account, subscription and billing queries.
• Maintain accurate records of all interactions in the CRM system.
• Escalate complex technical issues to the appropriate internal teams.
• Provide insights on customer pain points to product and service improvement teams.

Required profile

• Near‑native Polish proficiency (B2/C1) and professional English proficiency (B1).
• Excellent verbal and written communication with strong grammar.
• High empathy, patience and active listening in a fast‑paced environment.
• Analytical mindset with strong problem‑solving abilities.

Required skills

• Proficiency with Windows OS and macOS.
• Comfortable navigating Google Workspace applications.
• Experience using CRM tools.

What we offer

• Competitive industry salaries.
• Comprehensive benefits package.
• People‑first culture with focus on wellness, diversity and internal mobility.