Japanese Customer Support Agent
taskus · Cairo
Job description
About the role
TaskUs is seeking a Japanese‑speaking Customer Support Agent to handle user inquiries across email, chat, phone and social media. You will be the front‑line representative, resolving issues efficiently and gathering valuable feedback to improve our services.
Key responsibilities
- Provide first‑line support via email, live chat, phone and social media.
- Resolve customer issues promptly using internal knowledge bases.
- Escalate complex technical or policy cases to higher‑level teams.
- Identify customer pain points and share insights with product teams.
- Assist in creating and updating Help Center articles and internal manuals.
- Contribute to performance metrics such as response time, first contact resolution and CSAT.
What we offer
- Competitive industry salaries and comprehensive benefits packages.
- A People First culture with dedicated Total Rewards, Wellness, HR and Diversity departments.
- Opportunities for internal mobility and professional growth at all career stages.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Egypt.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 1 hour ago
Expires 1 month from now
3 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
taskus
Cairo