Project Manager - CRM

About the role

We are looking for an experienced Project Manager to lead end‑to‑end CRM initiatives. The role will oversee planning, requirements gathering, implementation and deployment of CRM solutions, ensuring alignment with business goals.

Key responsibilities

• Define project scope, timelines and deliverables and manage the project lifecycle from initiation to deployment.
• Collaborate with business stakeholders to translate CRM requirements into actionable plans and facilitate communication between business teams, developers and leadership.
• Coordinate CRM system configuration, integration with core banking platforms and customer service tools, and drive enhancements.
• Identify and implement process improvements to optimise CRM workflows and promote best practices.
• Track progress, report to leadership, and proactively mitigate risks and issues.

Required profile

• Minimum 5 years of project management experience, preferably with CRM‑related projects.
• Proven track record delivering cross‑functional technical projects using Agile, Scrum or hybrid methodologies.
• Experience in digital banking, fintech or financial services is a plus.
• Relevant certifications such as PMP, PRINCE2 or Agile certifications are desirable.

Required skills

• Hands‑on knowledge of CRM platforms such as Microsoft Dynamics 365 or comparable systems.
• Strong understanding of system integration and technical coordination.
• Proficiency with Agile, Scrum and hybrid project‑management approaches.