Project Manager – Customer Delivery (Hybrid)

About the role

Tactful AI is seeking a Project Manager to lead customer implementation projects from kickoff through Go‑Live and Hypercare. You will work with cross‑functional teams to deliver AI‑powered omnichannel solutions for e‑commerce, retail and financial services clients.

Key responsibilities

• Define project scope, timelines, milestones and success criteria in collaboration with customers.
• Coordinate Delivery Engineers, Customer Success, Support, Product and Engineering teams throughout the project lifecycle.
• Own project communication, provide regular progress updates and manage risks, dependencies and blockers.
• Facilitate UAT, ensure Go‑Live readiness and manage implementation scope and change requests.
• Prepare implementation plans, project documentation and ensure seamless handover to Customer Success.
• Track KPIs, improve delivery processes and contribute to professional services gross margin.

Required profile

• 2–5 years of experience in software implementation, SaaS onboarding or professional services.
• Strong project planning, stakeholder management and ability to handle multiple projects.
• Excellent communication, organizational skills and attention to detail.
• Experience working with Agile teams.

Required skills

• Jira
• Confluence
• Agile methodologies (Scrum, Kanban, SAFe)
• Project management certifications (PMP, PRINCE2, Scrum) – if held

What we offer

• Opportunity to work on a mission‑critical AI platform at a fast‑growing, profitable company.
• Hybrid work model with autonomy and visibility into impact.
• Collaborative, technical team environment.