Quality & Hygiene Officer

About the role

The Quality & Hygiene Officer will lead the Food Safety System at Rixos Premium Seagate, ensuring that all food and beverage operations meet the highest standards of safety and hygiene. This role involves training, monitoring, sampling, and direct interaction with guests and auditors to maintain compliance across the resort.

Key responsibilities

• Identify training needs for the Food Safety System and deliver both spot and group trainings.
• Support process owners in preparing required documents and quality records.
• Monitor the efficiency of Food Safety System documents and report findings.
• Lead periodic control, monitoring and validation activities according to established plans.
• Oversee food safety controls in receiving, transportation, storage, preparation areas, and buffets.
• Conduct routine checks of cleaning, personal hygiene, and personnel practices.
• Take and analyse samples of food, water, surfaces, and personnel hands for microbiological or other laboratory testing.
• Perform practical swab checks on hands and food‑contact surfaces.
• Collect representative kitchen samples and comment on analysis results.
• Ensure compliance with legal food safety regulations and standards.
• Identify and report non‑conforming products.
• Manage emergency situations, recalls, and continuity processes, monitoring corrective actions.
• Address guest complaints related to food safety directly.
• Verify compatibility between Tour Operations Federation standards and the Food Safety Management System.
• Coordinate with auditors during tour operator and external food safety audits.

Required profile

• Ability to deliver effective food safety trainings.
• Capability to prepare and control quality documentation.
• Experience in monitoring and validating food safety processes.
• Skill in conducting microbiological sampling and interpreting results.
• Knowledge of legal food safety regulations and standards.
• Competence in handling guest complaints related to hygiene.
• Proficiency in liaising with auditors during food safety audits.

Required skills

• Food safety system management
• Microbiological sampling and laboratory analysis
• Food safety audit coordination
• Document control for quality records
• Practical swab testing techniques