Reception Agent – Front Desk

About the role

As a Reception Agent you will be the first point of contact for guests, ensuring a warm welcome from arrival to departure. You will work in a dynamic hotel environment that is part of the Accor network, delivering memorable experiences while upholding the brand’s standards of responsible hospitality.

Key responsibilities

• Greet guests, manage check‑in and check‑out procedures, and handle guest requests with professionalism.
• Process payments, settle accounts, and maintain accurate guest records.
• Promote hotel facilities and services, identifying up‑selling opportunities to enhance the stay.
• Personalize interactions to create a tailored guest experience.

Required profile

• Service‑focused personality with a genuine desire to help guests.
• Fluency in English; additional languages are a plus.
• Prior experience in a hospitality front‑desk role is an asset.

Required skills

• Experience with Opera PMS or a similar property management system.

What we offer

• Employee benefit card with discounted rates at Accor hotels worldwide.
• Access to learning programs through Accor Academies.
• Opportunities for career development across the Accor network.
• Participation in corporate social responsibility initiatives such as Planet 21.