Receptionist / Front Desk

About the role

The Receptionist/Front Desk professional will be the first point of contact for clients, visitors and guests, delivering a professional and friendly experience. This role supports daily office operations, manages communications, and coordinates with multiple internal teams to ensure client needs are met efficiently.

Key responsibilities

• Greet and welcome clients, visitors, and guests in a professional manner.
• Manage incoming calls, emails, and inquiries, directing them to the appropriate departments.
• Assist with preparing reports, presentations, and correspondence.
• Support office operations, including supply management, vendor coordination, and facility requests.
• Serve as the first point of contact for client queries and ensure timely responses.
• Coordinate with Property Management, Sales, Legal, and CRM teams to address client needs.
• Track, log, and follow up on client service requests to ensure resolution.
• Handle complaints and escalations professionally to maintain client satisfaction.

Required profile

• Bachelor's degree in business administration, hospitality, or a related field preferred.
• At least 1 year of experience in a reception, front office, or administrative role.
• Strong interpersonal and communication skills, both verbal and written.
• Professional appearance, customer‑service orientation, and ability to handle confidential information.
• Excellent multitasking, organizational abilities and attention to detail.
• Problem‑solving mindset and proactive approach.
• Team player who can also work independently when required.

Required skills

• Proficiency in English (written and spoken).
• Microsoft Word.
• Microsoft Excel.
• Microsoft PowerPoint.
• Microsoft Outlook.
• Experience with CRM systems.