This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Remote French Bilingual Customer Support Representative
TalentPop App · Gizeh
Job description
About the role
We are looking for a friendly, bilingual professional to join our remote customer support team. You will assist French‑speaking customers via phone and live chat, turning inquiries and issues into positive experiences.
Key responsibilities
- Provide prompt, courteous support in French and English through calls and chat.
- Troubleshoot order, product, and technical issues with a solutions‑first mindset.
- Document every interaction accurately in our ticketing system.
- Identify recurring problems and share insights to improve processes.
- Collaborate with team leads and peers to stay aligned on priorities.
Required profile
- At least 1 year of remote or online customer service experience.
- Fluent written and spoken French and English.
- Calm under pressure and focused on delivering solutions.
- Reliable internet (minimum 25 Mbps) and a quiet workspace.
Required skills
- Experience with Gorgias, Zendesk, Shopify, or similar e‑commerce/CRM tools.
What we offer
- Permanent work‑from‑home arrangement.
- Competitive salary reviewed annually.
- Paid time off, monthly health stipend, and performance bonuses.
- Growth‑focused team culture that values accountability and connection.
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